Returns & Exchanges

MAISON VALORE — Based in Dubai

At Maison Valore, customer satisfaction is important to us. We want you to feel confident and satisfied with every purchase.

1. Returns & Exchanges

We accept eligible returns and exchanges within 14 days of receiving your order, subject to the conditions outlined below.

To qualify for a return or exchange:

Items must be unworn, unused, and unwashed.
Items must be in their original condition, with all tags attached.
Items must be returned in their original packaging.
Proof of purchase or an order number must be provided.

2. Return & Exchange Shipping Costs

Customers are responsible for all shipping costs associated with voluntary returns and exchanges, including return delivery fees and any applicable shipping costs for replacement items.

Original shipping fees are non-refundable, except where required by applicable law.

If you receive a defective, damaged, or incorrect item, Maison Valore will arrange an appropriate resolution at no additional cost to you.

3. Made-to-Order Products

Maison Valore pieces are made to order, with an estimated delivery time of 2–3 weeks.

Please review your selected size, color, and product details carefully before completing your purchase.

Made-to-order items remain subject to applicable consumer protection rights, including remedies for defective, damaged, or incorrectly supplied products.

4. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: Maisonvalore.ae@gmail.com

Include your order number, the item you wish to return or exchange, and the reason for your request.

Our team will review your request and provide further instructions.

Please do not send items back without contacting us first.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

Approved refunds will be issued to your original payment method, unless otherwise agreed.

Processing times may vary depending on your payment provider.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue.

We will review the situation and arrange an appropriate solution in accordance with applicable consumer protection laws.

7. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Maison Valore
Email: Maisonvalore.ae@gmail.com
Dubai, United Arab Emirates

Timeless Elegance. Modern Luxury.