Return & Refund Policy

Last updated: November 11, 2026

At MAISON VALORE, your satisfaction is important to us. We want you to feel confident with every purchase and are committed to providing a fair and straightforward return and exchange experience.

Please review our policy before making a purchase.

1. Returns – 14-Day Policy

We offer a 14-day return window, meaning you have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.

• All original tags and labels must remain attached.

• Items must be returned in their original packaging where reasonably possible.

• Proof of purchase or an order confirmation must be provided.

• The return request must be submitted within 14 days of delivery.

We reserve the right to decline change-of-mind returns that do not meet these conditions, subject to applicable consumer protection laws.

2. How to Start a Return

To request a return, please contact us at:

maisonvalore.ae@gmail.com

Include the following details:

• Your order number.

• Your full name.

• The item you wish to return.

• The reason for your return.

Our customer support team will review your request and provide return instructions.

Please do not send items back without contacting us first.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for all return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

If you receive an incorrect, defective, or damaged product, MAISON VALORE will arrange an appropriate solution, including covering reasonable return shipping costs where required.

We recommend using a trackable shipping service when returning items.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at maisonvalore.ae@gmail.com.

Please include your order number and clear photographs showing the issue.

We will review your request and offer an appropriate resolution, such as a replacement, exchange, or refund, in accordance with applicable consumer protection laws.

5. Exchanges

We accept exchange requests within 14 calendar days of receiving your order, subject to product eligibility and stock availability.

Exchanged items must be unworn, unused, and in their original condition with tags attached.

For change-of-mind exchanges, customers are responsible for the applicable return shipping costs and any additional delivery charges communicated before the exchange is confirmed.

If your requested size or item is unavailable, we will discuss alternative options with you.

6. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Items that have been worn, washed, altered, or damaged after delivery.

• Items without their original tags, where tags were supplied.

• Personalized or custom-made products, where a lawful return exception applies.

• Items clearly marked as final sale at the time of purchase, where permitted by law.

These exclusions do not affect your statutory rights regarding defective, incorrect, or non-conforming products.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method, unless otherwise agreed or required by law.

• Refunds will be initiated promptly following approval.

• Your bank or payment provider may require additional time to reflect the amount in your account.

If you have not received your approved refund within a reasonable period, please contact us for assistance.

8. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We may be able to accommodate cancellation requests before your order is dispatched.

Once an order has been shipped, cancellation may no longer be possible, but you may request a return in accordance with this policy.

Your rights under applicable consumer protection laws remain unaffected.

9. Consumer Rights

This policy does not limit or exclude any rights provided under applicable consumer protection laws in the United Arab Emirates.

Customers may have additional rights concerning defective goods, incorrect items, products that do not match their descriptions, or other issues covered by applicable law.

10. Contact Us

For return requests, exchanges, cancellations, or refund inquiries, please contact:

MAISON VALORE

Based in Dubai, United Arab Emirates

Email: maisonvalore.ae@gmail.com

We appreciate your trust in MAISON VALORE and are committed to ensuring a smooth and professional shopping experience.